Distance Sales Agreement

1. Parties

Seller: Union Tour Tekstil ve Pazarlama Ticaret Limited Şirketi, Cumhuriyet Mah. Halaskargazi Cad. Çiçek Apt. No: 81 İç Kapı No: 9, Şişli / İstanbul. Tax office: Şişli · Tax no: 8920715646. TÜRSAB licence no: 17866. Email: info@uniontour.co.

Buyer: the registered and approved partner agency (with the name and contact details in its account).

2. Subject

The sale of the hotel accommodation, transfer and tour services the buyer selects on the portal, with the dates, room types, number of guests, price and cancellation terms shown on the booking screen.

3. Price and payment

Prices are shown in US dollars or euros at the time of booking and are recalculated by the server; taxes are included unless stated otherwise. Payment is made from the buyer’s portal wallet (balance topped up by bank transfer) or within its approved credit limit. Card payment will be made, after bank approval, on the bank’s 3D Secure payment page; card details are never seen or stored by the seller.

4. Confirmation and performance

Every booking is first “awaiting confirmation” and becomes final once the seller’s reservations team confirms it. A voucher is issued for each confirmed booking; the service is provided on the dates and terms shown on the voucher.

5. Right of withdrawal

Under Article 15 of the Turkish Distance Contracts Regulation there is no right of withdrawal for accommodation, transport and leisure services that must be provided on a specific date or period. Cancellations and changes follow the “Cancellation & refund” page and the terms shown on each booking.

6. Obligations

The buyer must enter every guest’s full name in Latin letters exactly as in the passport and inform guests of the booking terms. The seller must provide the confirmed service on the terms on the voucher.

7. Disputes

This agreement is governed by the laws of the Republic of Türkiye; the courts and enforcement offices of Istanbul have jurisdiction.

8. Acceptance

By making a booking on the portal the buyer confirms that it has read and accepts this agreement and the pre-information form.