Cancellation & refund policy
The cancellation terms of each booking (refundable / non-refundable, the free-cancellation deadline and any charges) are shown on the booking screen and on the voucher. The general rules below apply together with those terms.
1. Before confirmation
No charge applies to a booking cancelled before our reservations team confirms it.
2. Refundable bookings
Cancellations within the free-cancellation period shown on the booking are refunded in full; after that, the amount less the charge shown on the booking is refunded.
3. Non-refundable bookings
Bookings sold as “non-refundable” are not refunded on cancellation, change or no-show.
4. How and when refunds are made
Once the cancellation is confirmed, the refundable amount is credited to the agency’s portal wallet and can be used for later bookings. Card payments, once card payment is enabled, are refunded to the same card; the time for the amount to appear depends on the bank.
5. Changes
The agency can request changes on the portal until 17:00 Istanbul time on the day before check-in; after that, changes can only be made through our reservations team, subject to the hotel’s approval. Any price difference is recalculated.
6. No-show
For an unannounced no-show the hotel’s charge applies; unless the booking states otherwise, no refund is made.
7. Requests
Cancellation and refund requests are made on the portal or via info@uniontour.co / +905528878017 / +905352038017.
Last updated: 13 November 2026 · uniontour.co